Add user

Add user

  1. Sign in to Zoho One  , then click Admin Panel in the left menu.
  2. Click Users, then click Add User.

  3. Under Basic information, enter the user's First Name and Last Name.
  4. In the Email Address field:
    1. If you haven't added any domains to Zoho One, enter an external email address that the invitation email should be sent to.
    2. If you have added and verified a domain in Zoho one, enter either a domain-specific email address (to add them to your organization as a confirmed user), or an external email address (to invite them to your organization).
      3. Note: If you have enabled mail hosting for the domain and entered a domain-specific address, a mailbox will be created automatically for the user.
  5. Under Company information, enter the user's Employee ID and select their Designation, Department, Reporting Manager, and Work Location. Although these fields are not mandatory, adding them during onboarding will make managing users easier.
  6. Under Locale information, enter the user's Language, select their Country, and select their Time Zone. If you selected a Work Location in the previous step, these fields will be filled automatically.

  7. Optional: Under Additional information, enter the user's Date of Birth, Gender, Date of Joining, and Seating Location.
  8. If you created custom fields beforehand, fill them out. If you wish to create custom fields now, click .
  9. Uncheck Send Notification Mail if you want to manually share the invitation or credentials with the user.
  10. Click Add.
Note: This article explains how to add a single user to your organization. To add multiple users easily, try Importing Users or using the AD Sync Tool .

Troubleshooting

Error
Reason
Solution
You are trying to activate more users than the allowed license limit of 'n' users.
You have used up all your active Zoho One licenses.
Email address is already used.
The entered email address belongs to an existing user. You may have already added the user, it may be an alias or secondary address, or it may even belong to an inactive or pending user.
In the Users tab, type the email address in the search bar to find the user associated with the address. You can remove the address from the user and try again.
Invalid email address.
The entered email address might contain invalid special characters.
Ensure that the address you're entering does not contain anything other than alphanumeric characters and the following special characters:
  1. At symbol ( @ )
  2. Period ( . )
  3. Hyphen ( - )
  4. Underscore ( _ )
  5. Comma ( , )
  6. Apostrophe ( ' )
This email is already a part of a group.
The entered email address is present as a group's email alias.
Enter a different email address, or remove the address from the group and try again.
The email which you have entered belongs to a different deployment/region.
The entered email address belongs to a user present in a different Data Center (DC).
Have the user delete their existing account, or contact support@zohoone.com.
Error occurred
The user wasn't added due to some unexpected problem.
Try again after some time.If the error persists, contact support@zohoone.com.
Something went wrong



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