1. What is the Admin Console?
The Admin Console in Zoho ShowTime is the control center for you (the admin) to manage your subscription plan, manage your team members, design your organization profile, and track your organization's performance.
2. Who can view the Admin Center icon?
Only the Super Admin and Admins in an organization have access to the Admin Center. Users with the Member or Trainer role will be able to view only these four icons: Sessions, Library, Recording, and Settings.
3. When will I be prompted to join an existing organization portal?
You will be prompted to join an existing organization portal if your email address belongs to a private domain and matches an existing private domain name in the Zoho ShowTime database. If your email address is from a public email domain, you have to create a new portal.
E.g., In the email address 'margaret@zylker.com', 'zylker.com' is a private domain name. However, 'gmail.com' and 'yahoo.com' are public email domains.
4.Can i add a new organization portal even though i use a private domain name?
Yes, you can. The Super Admin can register a new organization portal even if they use a private domain. The prompt to join a existing organizaton portal is only for the user's convience and not mandatory.
5. Can I invite multiple users to join my organization at the same time?
You can invite multiple trainers to your organization portal according to the number of trainer licenses available. Click here to know how.
6. Can I assign different roles to users when I choose the Invite multiple users option?
No. If you choose the Invite multiple users option, you must assign the same role to all users.
7. What is a Trainer License?
A Trainer License indicates the number of Trainer roles available to you. You will be able to assign Trainer roles to your team members based on the number of Trainer Licenses in your subscription plan.
E.g: You have two Trainer Licenses in your plan, so you cannot assign Trainer roles to more than two members in your organization at any given moment.
8. Is the Trainer License reusable?
If a trainer is removed from your organization, you can use the available trainer license to add a new trainer to your organization.
Note: At any given moment, the number of active Trainers cannot be more than the number of Trainer Licenses available in your plan.
9. How can I purchase additional Trainer Licenses for my organization?
It is very easy to purchase additional Trainining Licenses. Visit the payments page and choose Add ons. You can add as many Trainer Licenses as you need.
10. What is the difference between a Super Admin and an Admin?
The Super Admin is the user who purchases the ShowTime subscription on behalf of the organization, and is the owner of the account. The Super Admin's role is permanent and non-transferrable. The Super Admin has full access to all the activities in the Admin Center. They also receive monthly performance emails and user request emails.
An Admin also has all access privileges to the Admin Center, but the role is transferrable and they will not receive monthly performance emails.
11. What is the difference between a Trainer and a Member?
The Trainer role is limited by the number of Trainer Licenses in the organization's plan. Additional Trainer Licenses can be purchased. A Trainer can access all the features in the paid plan. Trainers do not have access to the Admin Console.
A Member has access only to the restricted features of ShowTime, regardless of the subscription plan. No more than 5 attendees are allowed in a remote session created by a Member. A user with the Member role cannot access the Recording feature or the Admin Console. An organization can have an unlimited number of Members.
12. Can a user with the Member role access the recording feature?
No, users with the Member role cannot use the recording feature in ShowTime. This feature is only available in paid plans and only for Super Admins, Admins, and Trainers.
13. When does a trainer become a member?
When the number of trainer licenses exceed the number of trainers in your organization (For eg. you purchased 5 trainer licenses and added 5 trainers but downgraded to 3 trainer licenses, so you now have 2 excess trainers), you will prompted to remove excess the trainers within a day. After a day, if there are excess trainers then they will downgraded to a member role.
The excess trainers will be automatically downgraded after a day based on their past and upcoming sessions and, date of joining your organization.
13. What is the difference between the Organization Profile and User Profile?
The Organization Profile is the page where you add details about your organization. Only Super Admins and Admins can edit this page.
The User Profile page, on the other hand, is available to all users to add details about themselves. These pages can be promoted across the web to showcase organizational and individual accomplishments, respectively.
14. What happens when I cancel the purchased Trainer Licenses?
You will receive a notification to reassign the users who had Trainer roles to Member roles within the next 24 hours. If you do not reassign the users, ShowTime will automatically downgrade the excess Trainers to Members for the upcoming session activity.
15. Can I invite users to my organization portal if I am on the Basic (free) plan?
No, you can't. When you move to ShowTime's free plan your existing team members will remain intact, but you will not be able to add any more users to your organizational portal.
16. What are the privileges for users with the Super Admin, Admin, and Trainer roles in the Basic (free) plan?
Users on the free plan can only access the restricted features that are available in the free plan, regardless of their role. However, the Super Admin and Admins can also access the Admin Console.