Blocking Spammers and Harassers from their Source

Blocking Spammers and Harassers from their Source

Sadly, not everyone who initiates a live chat with your Zoho SalesIQ will be a customer or interested visitor. Sometimes you will find spammers or other harassing personalities will attempt to annoy you by conducting non-genuine live chats with your agents.

When you encounter these problem visitors, we want to ensure they don’t ever waste another second of your valuable time. Cut them off by blocking their IP address from initiating future chat requests. Both administrators and agents have the power to blacklist a specific IP address, while an administrator must approve an agent’s action first.

  • Visitors from the black-listed IP addresses cannot access your embedded chat widgets in Zoho SalesIQ.
  • IP blocking has to be approved by a operator with supervisor or administrator role, if the operator with associate role blocks it.
  • You can block a specific IP addresses from either one embed, or from all your embeds, depending upon the reason for the blacklist.

Block an IP Address from Initiating Chats to your Zoho SalesIQ

  1. In the Settings -> Blocked IPs section click Add.


      2.Enter the IP address you want to block and add a comment about the reason for blocking.
      3.Click on the Save to record your settings.


How do I block spammers directly from the chat window?

  1. In the specific live chat window, Click More Actions and select the Block IP.

 2.Then, click Yes, Add to blocked IP list.

3.Now the given Visitor IP address has been blocked successfully.

Approve Block Requests

You will receive requests from your operators when they block IPs. Click on Approve to block the IP successfully and Reject to avoid blocking the IP.



How to Reverse/Delete the blocked IP address?

In the Settings -> Blocked IPs section, hover the specific IP address you want to reverse/delete.

  1. To delete, click on the Delete icon.
  2. To reverse the blocked IPs, click on the Block/Unblock link.

You can also click on the IP address you would like to reverse and use the Block/Unblock button inside the page.