Can data subjects request that their data be removed or deleted from Zoho CRM?

Can data subjects request that their data be removed or deleted from Zoho CRM?

Data subjects can use the Right To Erasure (or Right to be Forgotten- Article 17), to request that their personal data be deleted or removed from Zoho CRM.
As a data controller, you will have to delete the data if the customer ask for it, unless you have overriding legal obligations for preserving the data. (Refer to Article 17 of EU GDPR).