Can I delete users from my account?

Can I delete users from my account?

As a company policy, you cannot delete users from your account. You can deactivate users in your Zoho CRM account. When you deactivate a user, the user will no longer be able to access the CRM account. You are free to use the same user license to create a new user.

To deactivate users
  1. Log in to the Zoho CRM with Administrator's privilege.
  2. Click Setup > Admin Settings > Users.
  3. In Users page, click Edit for the corresponding user to be deactivated.
  4. In Edit User Details page, clear the Active checkbox.
  5. Click Save.
In case, you do not want the user license, you need to unsubscribe the user license.

To unsubscribe user licenses
  1. Click Upgrade.
  2. In the Manage Subscription page, click Manage for your Edition.
  3. In the Manage Subscription page, do the following:
    • Under Action, click Downgrade.
    • Under Users, select the Number of User Licenses that you want to unsubscribe.
  4. Click Downgrade.

Related Question
What happens when I deactivate a user?

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