Can I receive CC and BCC emails from my leads and contacts?
Yes, you can receive CC and BCC emails from your leads and contacts in CRM.
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Using BCC Dropbox
When you use multiple email accounts for business, your email communication will be recorded in various mail clients. You can converge all these business communication in a single place, in your Zoho CRM account. For this, you need not configure your ...
Can I receive emails from my new leads and contacts?
Yes, you can get emails from new leads and contacts provided the email address of the new lead or contact is in your CRM. You will not receive their emails inside CRM if their email address details are not available in CRM.
How do I select and insert multiple contacts from Address book to the To/ Cc/ Bcc fields?
You can click the To/ Cc/ Bcc labels to view the Address Book Contacts. You can choose them and insert into To/ Cc/ Bcc as per your requirement. In general you can add, view, edit or delete contacts from the Contacts app in the left pane.
Enabling and Adding CC Users on Tickets
The CC feature enables your agents and end users to copy additional requesters or contacts on a ticket. Agents can copy other users in email replies, ticket detail page, and the add ticket form. Likewise, end users can copy other users in their email ...
Using BCC Dropbox
If you use multiple email accounts for your business, your email communication will be recorded in various email clients. You can combine all these business emails in your Zoho Recruit account using the BCC Dropbox feature. BCC Dropbox provides a ...