Can you provide us with more information on your level of support and the uptime of Zoho services?
. Level of support and escalation service
We offer unlimited email support and telephone support for critical issues. All support tickets will receive a response within 24 hours, or the next business day. If you do not hear from us within this timeframe, you may escalate your request by sending an email to
support-escalation@zohocorp.com
2. Uptime of Zoho services
We provide a 99.9% uptime guarantee, excepting downtime caused by scheduled maintenance and updates, which will be announced online well in advance. For the uptime and performance metrics of all Zoho services, please visit our data center (DC)-specific pages:
- United States (US) DC - https://status.zoho.com
- Europe (EU) DC - https://status.zoho.eu
- India (IN) DC - https://status.zoho.in
- China (CN) DC - https://status.zoho.com.cn
- Australia (AU) DC - https://status.zoho.com.au
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