Checking Your Notifications

Zoho Desk provides a standard set of notification rules that can be used to notify your end users and agents. Notifications can be sent via e-mail or SMS/Text Message. You can only view a notification but not set the notification rules in the mobile app.

To view the notifications, do the following:

1. Go to any of the ticket views page.
   
2. Click the bell icon, which is the notifications icon at the upper-right corner of the screen.
   
   

You can click the number below a notification, which is the number of  messages within that notification, to view all the notification messages.

You can also navigate to a ticket by clicking the ticket notification.

Click the bell icon again to open the device settings page where you can set the notification settings.

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