Creating your Holiday Schedule

Creating your Holiday Schedule

Create a holiday schedule to add exceptions to the business hours configured in your help desk. The holidays you add will be considered as outside of business hours and the SLAs, Blueprint, and time-based rules will ignore them while setting due dates and triggering escalations. You can create holiday schedules for multiple regions or time zones which can then be associated with their respective business hours. For example, U.S. Holidays, British Holidays, and Australian Holidays.

Availability
Business Hours and Holiday List are not available on the Free edition. Here is a table to look up their availability for all other editions of Zoho Desk:

Feature
Enterprise
Professional
Standard 
Holiday List
Unlimited
1
1
Business Hours
Unlimited
1
1

To create your holiday list:
  1. Click the Setup icon (  ) in the top bar.
  2. Click Business Hours under the General menu.
  3. Click Holiday Lists under the Business Hours sub-menu.
  4. On the Holiday Lists page, click New Holiday List.



  5. On the New Holiday List page, do the following:
    • Enter a Name for the holiday list.
    • On the calendar view, click on a date to open a detailed view for that day.
      You can select multiple dates as a range for adding extended holidays.
    • Enter a Name for the holiday and then click Add.
    • Click on a date again to add more holidays to the list.
  6. Click Save.
This holiday list can now be associated with business hours to suspend business hours and escalations during holiday dates.

Notes:
  • It is not possible to have two holiday lists with the same name.
  • You cannot set a partial day holiday.
  • You cannot clone a holiday.

Associating Business Hours
You can create a holiday list and associate it with business hours to suspend business hours and escalations during holiday dates. This is particularly useful if you operate out of multiple shifts from the same region.
To associate business hours:
  1. Go to Setup > Business Hours > Holiday Lists.
  2. Click the Edit icon (  ) corresponding to the holiday list you want to associate with business hours.
  3. On the Edit Holiday List page, click the Off toggle to On beside Associate Business Hours.



  4. Select the business hours you want to associate from the drop-down menu.
  5. Click Save.

Note:
  • You can associate a holiday list with multiple business hours.

Deleting Holidays
At times, a holiday is not guaranteed the next year, or it falls on an off day. You can delete these holidays from the list. 
To delete a holiday:
  1. Go to Setup > Business Hours > Holiday Lists.
  2. Click the Edit icon (  ) corresponding to the holiday list you want to modify.
  3. Click on the holiday you want to delete from the calendar.



  4. Click the Delete icon (  ) on the holiday window.
  5. Click Save.
The holiday will be deleted from the corresponding list.

Deactivating Holiday List
You can deactivate a holiday list if you need to. When you do so, the associated business hours are not suspended during any holidays with which they are affiliated.
To deactivate a holiday list:
  1. Click the Setup icon (  ) in the top bar.
  2. Click Business Hours under the General menu.
  3. Click Holiday Lists under the Business Hours sub-menu.
  4. On the Holiday Lists page, move your mouse pointer over the holiday list you want to deactivate.



  5. Click the On toggle to Off on the holiday list.
  6. Click Save.


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