Custom Domain
Custom Domain feature allows you to access Zoho Assist from the domain of your choice. For instance, your organization's name is Zykler and your website is "zylker.com" , you can access Zoho Assist using " assist.zylker.com" instead of "assist.zoho.com" . For this, you will have to map your domain URL to Zoho Assist.
To map your domain name, all you have to do is:
- Setup a CNAME in your domain registrar's website
- Map your domain to Zoho Assist
- Disable/delete the existing custom domain
Setup a CNAME in your domain registrar's website
- Sign in to your domain registrar's website.
- Go to control panel.
- Access the DNS Management settings to change the DNS records. If you cannot locate DNS Management, look for options like Advanced Settings or Name Server Management.
- Create or edit CNAME (or Canonical Name) record and point it to " assist.cs.zohohost.com ". If you are accessing Zoho Assist at " assist.zoho.eu ", point your CNAME to" assist.cs.zohohost.eu ", or point your CNAME to " assist.cs.zohohost.in " if you are accessing Zoho Assist at " assist.zoho.in ".
Note:
- Changes to DNS are not immediate, it might take some time for them to take effect.
- The steps to set up a CNAME may vary depending on the domain provider.
Map your domain to Zoho Assist :
- Sign in to Zoho Assist.
- Go to Settings > Organisation > Rebranding > Custom Domain.
- In Custom Domain , enter the domain URL to be mapped and click SUBMIT.
Disable/delete the existing custom domain
Sign in to Zoho Assist.
- Go to Settings > Organisation > Rebranding > Custom Domain.
- In Custom Domain , click on
to delete the mapped domain or click on 
to disable the mapped domain.
Note :
SSL (Secure Socket Layer) certificates are used to establish a secure and encrypted connection between the browser and the server. Installation and renewal of the SSL will be taken care by Zoho. This process may take up to 3 to 5 business days.