Understanding cyclic autoresponder

User Scenario

Create a cyclic autoresponder

1. From the Navigation Toolbar choose Automation and select Autoresponders.
   
2. Click Create Autoresponder. Mouse over the Cyclic and click Create.
   
3. Fill in the following information:
   
   • Name the autoresponder for your future reference.
     
   • Select a mailing list that should be associated with your autoresponder. If necessary, you can create a new mailing list.
     
   • Select segment of the mailing list if you want to send messages only to the segmented contacts.
     
4. Click Create.
   

Cyclic autoresponder has two views: the kanban view, and the calendar view. You can toggle between these two views using the switch in the top-right corner.

Create cyclic series

1. Click Create Series.
   
2. Build your series by providing the following details:
   
1. Series Name - for future reference.
   
2. Recurring Period - choose from yearly, monthly, weekly or daily recurring frequency.
   
3. Select the day and time you want to send your message.
   
3. Click on the button Proceed.
   
4. Add message details such as basic info, content, etc.
   
5. Once the content is ready, you can send the message for review by clicking the Send for Review button.
   

Note: You can configure different content for every message of the series. If not configured the content of the previously sent message will be sent again.

Managing autoresponder messages

To edit the message schedule:

1. Click the Edit icon to the right of your message.
   
2. Select a time to send your message, then save your changes.

Notes:

• Any timing changes may take up to 24 hours to take effect.
  
• It may take up to 30 minutes from the scheduled delivery time for the autoresponder message to be sent.
  
• Schedule after one day means your message will be sent exactly 24 hours from the previous message.
  

To edit an email:

1. Click the More icon next to the email you want to edit.
   
2. Select Edit from the list.
   
3. Make the intended changes and click Save.

Notes:

1. Only an email that is not sent out can be edited.
   
2. Any changes in the message content must be sent for another review.
   

To delete an email:

1. Click the More icon next to the email you wish to delete.
   
2. Select the Delete option. A pop-up window will appear asking you to confirm. Click Delete to confirm.

Note: Only an email in draft can be deleted.

To delete a series:

1. Navigate to the message you want to delete.
   
2. Click the Delete icon in the top-right corner.
   
3. Click Delete to confirm.
   

Sending campaigns to autoresponder opened and clicked recipients

1. From the autoresponder timeline, navigate to the Reports section and click Send email button on the top-left corner of the screen
   
2. Select from the options Opened or Unopened from the drop-down menu.
   
3. Select from the options All messages or Any message from the drop-down menu.
   
4. Click Create.
   

You can now create the message, configure content and schedule the campaign.