Dispatch Console

The Dispatch Console is the task board for scheduling and dispatching the service appointments. It contains all the information that a Dispatch Console would require for assigning a service appointment to a field technician or crew. The Dispatch Console has among others the following features:

​

• Related Articles

• Dispatch Console Gantt

  The Gantt view shows the service appointments in a timeline. To see the Gantt view, navigate to the Dispatch Console module and click the Gantt tab. All the scheduled service appointments for a field technician or crew will be shown in its row in the ...

• Dispatch Console Resources List

  The Service Resources List is displayed on the left side of the Gantt chart. Only active territories assigned to the logged in user will be shown here and the active field technicians and crew for the selected date will be displayed here. The ...

• Dispatch Console Map

  The Map view displays the exact location of field technicians and the service address for the appointments. To see the Map view, navigate to the Dispatch Console module and click Maps tab. Choose which field technicians are shown  You can view the ...

• Dispatch Console Service Appointment List

  The Service Appointment List displays all the appointments sorted in descending order by created time. The list is displayed on the left side of the Dispatch Console module with the following details about the service appointments: Name Status Date ...

• Technician Console

  This section explains the functionalities of the Technician Console. It's a run-time application which runs on the technician's computer once he or she starts a support session. It enables the technician to access remote customer's remote computer. ...