Editions
Zoho FSM supports taxes for your transactions, with region-specific tax rules. The tax-related properties can be added for Services And Parts, Customers, and Companies. These values will be used while creating Estimates and Work Orders.
United States
The tax types available are Sales Tax and Value Added Tax.
Services And Parts
While adding a Service or Part, you can choose one of the following values:
- Taxable
- Non-Taxable. An Exemption Reason should be selected if Non-Taxable is chosen.
Customers
While adding a Customer, you can choose one of the following values:
- Taxable. Customer Tax should be selected if Taxable is chosen.
You can add tax rates at Settings > Taxes > Tax Rates in Zoho Books or at Setup > Integrations > Zoho Books > Taxes in Zoho FSM app. - Non-Taxable. An Exemption Reason and Tax Authority should be selected if Non-Taxable is chosen.
Companies
While adding a Company, you can choose one of the following values:
- Taxable. A Company Tax should be selected if Taxable is chosen.
You can add tax rates at Settings > Taxes > Tax Rates in Zoho Books or at Setup > Integrations > Zoho Books > Taxes in Zoho FSM app. - Non-Taxable. An Exemption Reason should be selected if Non-Taxable is chosen.
Estimates and Work Orders
While creating an Estimate or Work Order, the value of the Tax Name field for Services/Parts will be prefilled based on the value of the field Taxable for the Customer and Service/Part. Refer table below for details:
IF the value of Taxable of the Customer is | AND the value of Taxable of Service/Part is | THEN the value of Tax Name of Service/Part will be |
Taxable | Taxable | Customer Tax |
Taxable | Non-Taxable | Exemption Reason of Service/Part |
Non-Taxable | Taxable | Exemption Reason of the Customer |
Non-Taxable | Non-Taxable | Exemption Reason of the Customer |
United Kingdom
The tax types available are VAT and VAT MOSS. The VAT rates available are Standard Rate (20%), Reduced Rate (5%), and Zero Tax (0%). You can add new VAT rates at Settings > VAT > VAT Rates in Zoho Books or at Setup > Integrations > Zoho Books > Taxes in Zoho FSM app.
Services And Parts
While adding a Service or Part, you can assign a VAT rate (in Tax Name field).
Customers
While adding a Customer, you can assign a value for VAT Treatment.
Companies
While adding a Company, you can assign a value for VAT Treatment.
Estimates and Work Orders
While creating an Estimate or Work Order, the value of the Tax Name field for Services/Parts will be prefilled based on the value of the field VAT Treatment for the Customer. Refer table below for details:
| IF the value of VAT Treatment of the Customer is | THEN the value of Tax Name of Service/Part will be | Remarks |
| United Kingdom | VAT rate (Tax Name) of Services/Parts | Value of Tax Name can be edited |
| EU - VAT Registered | Zero rate | Value of Tax Name can be edited |
| EU - non VAT Registered | VAT rate (Tax Name) of Services/Parts | Value of Tax Name can be edited |
| Non European Union | - | Select a value for Tax Name |
India
The tax type available is GST.
Services And Parts
While adding a Service or Part, you can choose one of the following values:
- Taxable. Values for Intra State Tax Rate and Inter State Tax Rate should be selected if Taxable is chosen.
You can add tax rates at Settings > Taxes > Tax Rates in Zoho Books or at Setup > Integrations > Zoho Books > Taxes in Zoho FSM app. - Non-Taxable. An Exemption Reason should be selected if Non-Taxable is chosen.
Adding Tax Rates
- Log into your Books account.
- Click the Gear [
] icon on the top-right corner, and select Taxes.
- Select the Tax Rates menu and click New Tax.
- In the New Tax overlay, enter the following details and click Save.
- A Tax Name and Rate(%)
- A Tax Type
Tax rates created with the type IGST will be listed for Inter State Tax Rate and Tax Group created with tax rates of types SGST and CGST will be listed for Intra State Tax Rate.
Customers
While adding a Customer, you can choose one of the following values:
- Taxable
- Non-Taxable. An Exemption Reason should be selected if Non-Taxable is chosen.
Based on the value selected for GST Treatment, the fields Place of Supply, and GST IN number will be displayed.
Companies
While adding a Company, you can choose one of the following values:
- Taxable
- Non-Taxable. An Exemption Reason should be selected if Non-Taxable is chosen.
Based on the value selected for GST Treatment, the fields Place of Supply, and GST IN number will be displayed.
Estimates and Work Orders
While creating an Estimate or Work Order, the value of the Tax Name field for Services/Parts will be prefilled based on the value of the fields
- VAT Treatment of the Customer
- Place of Supply of the Work Order
- Taxable of the Customer
- Taxable of the Service/Part
Refer table below for details:
IF value of GST Treatment of the Customer is | AND value of the Place of Supply of the Work Order is | AND value of Taxable of Customer is | AND value of Taxable of Service/Part is | THEN value of Tax Name of Service/Part will be | Remarks |
Registered Business - Regular Registered Business - Composition Unregistered Business Consumer Special Economy Zone Deemed Export Goverment SEZ Developer | Same as the organization Place of Supply* | Taxable | Taxable | Inter State Tax Rate of Service/Part |
|
Taxable | Non-Taxable | Exemption Reason of Service/Part
| Value of Tax Name can be edited | ||
Non-Taxable | Taxable | Exemption Reason of Service/Part | Value of Tax Name cannot be edited | ||
Non-Taxable | Non-Taxable | Exemption Reason of Service/Part | Value of Tax Name cannot be edited | ||
Different from the organization Place of Supply* | Taxable | Taxable | Intra State Tax Rate of Service/Part |
| |
Taxable | Non-Taxable | Exemption Reason of Service/Part | Value of Tax Name can be edited | ||
Non-Taxable | Taxable | Exemption Reason of Service/Part | Value of Tax Name cannot be edited | ||
Non-Taxable | Non-Taxable | Exemption Reason of Service/Part | Value of Tax Name cannot be edited | ||
Overseas | - | - | Non-Taxable | Exemption Reason of Service/Part | Value of Tax Name can be edited |
*The organization Place of Supply is the State in Company Address (Settings > Organization Profile) in your Books account.
Tax consideration with Books Sync Settings
Based on the sync setting, the tax-related properties will be considered from either the Customers or Companies module. Refer table below:
| Sync Setting | Tax considered from Module |
| Customers | Customers |
| Companies | Companies |
| Companies and Customers | Companies |
| Companies and Customers (Companies not mandatory) | Customers |
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