In Zoho CRM, you can either send bulk emails or individual emails. Following are the limits for sending emails based on your account's Edition. Please note that email limits will be set based on the organization's time zone.
Limits for Individual Emails
The email limit for the organization will be calculated based on the total number of confirmed and active users in the account.
- In the Free Edition – 50 x total confirmed and active users (per day, per organization) for upto 4 users. For accounts with more than 4 users, the limit is 200 emails or recipients (per day, per organization). 12 AM to 11.59 PM in your organization's time zone is considered as one day.
For example, you have 2active and confirmed users in your organization’s account. Then the total number of individual emails that a user can send per day, per organization will be up to 100 (50 x 2) emails. If you have 6 (or anything more than 4) active and confirmed users, then the total number of individual emails that can be sent will be 200, as that is the fixed limit for more than 4 users.
- In the Paid Editions – 300 x total confirmed and active users (per day, per organization). 12 AM to 11.59 PM in your organization's time zone is considered as one day.
For example, you have 5 active and confirmed users in your organization’s account. Then the total number of individual emails that a user can send per day, per organization will be up to 1500 (300 x 5) emails.
Limits for Mass Emails
- You can send mass emails based on your Zoho CRM Edition.
- Standard Edition – 250 per day.
- Professional Edition – 500 per day.
- Enterprise Edition – 1000 per day.
- 12 AM to 11.59 PM in your organization's time zone is considered as one day, to calculate the email count.
- The mass emails per day, per company includes Autoresponders, active email Schedulers, Macros and Mass emails.
- You can also increase the mass email limit up to 2500 per day, per organization for an additional cost. Please write to us at sales@zohocorp.com to increase your mass email limit.