Emails that are forwarded from one of my other email addresses end up in the Quarantine. How can I prevent this domain from going to the Quarantine?

Emails that are forwarded from one of my other email addresses end up in the Quarantine. How can I prevent this domain from going to the Quarantine?

You can specify the domain that you want to be excluded from the Quarantine in the Spam Control section.
Follow these steps to add a domain to the exclude list:
  • Login to your Zoho Mail account as the administrator.
  • Click on Control Panel > Mail Administration > Spam Control > Quarantine > Exclude domain list.
  • Add the domain name and save the changes.



    • Related Articles

    • Emails that should be in my inbox end up going to spam. How do I prevent this?

      If legitimate emails are marked as spam, right click on the particular email and mark it as Not Spam. When the emails are marked appropriately, Zoho Mail automatically adjusts the classification and whitelists these senders. If the emails go to spam ...

    • How Sending Emails to Role/Group Addresses affects your Email Deliverability

      Email addresses such as  admin@,  support@, etc. from different product/service organizations are known as 'role' or 'group' addresses. Generally, these addresses involve a company, department, position, or group of employees. These group address are ...

    • Can I send emails to role/group addresses?

      Group and role addresses are created for the specific purpose of communication within an organization and are not intended to receive marketing-related emails. One or two among the group may be interested in your product, but the rest of these ...

    • How a public domain sender address affects email deliverability

      A public domain email address is one provided by free email service providers such as Gmail, Yahoo!, AOL, Outlook, etc. For example, patricia@yahoo.com or patricia@gmail.com. How it affects your email deliverability Recognition and trust Email ...

    • How a public domain sender address affects email deliverability

      What's a public domain email address A public domain email address is one provided by free email service providers such as Gmail, Yahoo!, AOL, Outlook, etc. For example, patricia@yahoo.com  or patricia@gmail.com . How it affects your email ...