Employee Cases

The Cases feature helps an employee get answers to their queries in a quick and streamlined manner. Cases is an internal query management system in the organization with agents handling queries in different categories.

Submitting and tracking queries

Follow these steps to submit a query:

      1. From the home page, go to Cases and then Categories.

      2. Type your question into the search bar to see if any FAQs match your query.

      3. If no FAQs match, click on the relevant category and click Ask Us.

      4. Type in the query's Subject and Description.

      5. Upload any attachments.

      6. Click Submit.

Once a case is submitted, the agent for that category will pick up the case. View all your case requests under My Requests.

Click on the case for a detailed view. 

An employee can track the progress of their case here and also communicate with the agent for any clarifications. Once the case is resolved, the status will be changed to Closed. 

• Related Articles

• Employee Services

  Employee Services is a comprehensive space for employees to access all the services in their organization. Even a new employee will be able to navigate to the required service with ease.  To access Services, navigate to the Services tab on the ...

• Employee Dashboard

  The employee dashboard is a space where the employee can view various widgets that provide quick access to a lot of information. Only the widgets with the proper permissions will be displayed for the employee.  New Hires list Web check-in  Favorites  ...

• Employee LMS

  Zoho People offers a platform for continuous learning for employees through the Learning Management System - LMS feature. An employee can enroll in blended learning and self-paced of courses that will help them upgrade their skill sets and further ...

• Employee Attendance

  The attendance feature in Zoho People gives an employee real-time information about their check-in and check-out details. An employee can check in to work conveniently via web check-in and mobile check-in (based on permissions), doing away with the ...

• Employee Self-Service

  Employee Self-Service is a space where the employee can access their personal information, related services, and quick actions. The following is a list of basic tabs that they can view and edit from their self-service page: Profile An employee will ...