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Enabling Zoho PhoneBridge
Before you start using Phone Bridge, it has to be enabled from your Zoho CRM account. To enable PhoneBridge Go to Setup > Channels > Telephony. Click Enable PhoneBridge. Note You will receive this error message: 'Admin has not enabled Telephony in ...
Enabling and Adding CC Users on Tickets
The CC feature enables your agents and end users to copy additional requesters or contacts on a ticket. Agents can copy other users in email replies, ticket detail page, and the add ticket form. Likewise, end users can copy other users in their email ...
Enabling Google Analytics for your Help Center
Google Analytics is a free tool for analyzing the traffic of websites. It provides valuable insights on visitor trends and behavior. By knowing how your customers react and respond to your web pages, you can identify what works best, and what needs ...
Uploading Files
Go to the files app in the network or a specific group. For network level files, simply click Files in the left menu. For group files, go to the Group and click the Feeds dropdown menu at the top, next to the group name. Click Files. In the frame ...
Share files
Share files with your friends inside or outside the project portal. Only the Portal Owner and users having the Admin profile can share files in Zoho Projects. Navigate to the file that you wish to share. Right click on the file and select Share. You ...