| Features | Enterprise Edition | Free Edition |
|
| Macros |  | - |
| Feeds | | - |
| Multiple Currencies | | - |
| CRM Analytics | | |
| Custom Reports | Unlimited | - |
| Schedule Reports | 20 | - |
| Custom Dashboards | Unlimited | - |
| Marketing Automation | | |
| Mass Email | 1000 | - |
| Email Templates | Unlimited | 10 |
| Web-to-Lead/Contact Form | 20 | 1 |
| Autoresponder for Drip Marketing | | - |
| Schedule Mass Email | | - |
| Inventory Template | | - |
| Attach PDF and Send Email to Contacts | | - |
| Web-to-Case Form | 20 | - |
| Notify Owner | | - |
| Data Administration | | |
| Import Data | 30000 | 1000 |
| Data Import - Skip/Overwrite option | | - |
| Data Deduplication Tool | | - |
| Security Management | | |
| Profiles | 25 | 2 |
| Roles | 250 | 2 |
| Field-Level Security | | - |
| Groups | | - |
| Data Sharing Rules | 15 | - |
| Product Customization | | |
| Total Custom Fields per Module | Max 300 | - |
| Lookup | 5 | - |
| Formula Fields | 15 | - |
| Web Tabs | 25 | - |
| Workflow Management | | |
| Rules per Module | 50 | 1 |
| Field Updates per Rule | 3 | - |
| Webhooks | 20000 calls/day | - |
| Time-Based Actions per Rule | 5 | - |
| Feeds Follow-ups | | - |
| Case Escalation Rules | | - |
| Add-ons & Integrations | | |
| Plug-in for Microsoft Outlook | | - |
| Zoho Mail Add-on | | - |
| Zoho CRM for QuickBooks | | - |
| Mail Merge using Zoho Writer | | - |
| Zoho Creator Integration | | - |
| Attach From Zoho Docs | | - |
| Attach Files from Google Drive | | - |
| General Limits | | |
| Custom List Views | Unlimited | 5 |
| Autoresponders | 3 | - |
| Data Storage | Unlimited Records | 25000 records |
| File Storage | User Licenses * 500 MB | User Licenses * 250 MB |
| Customer Support | | |
| Email Support | 2 hours response | - |
| Live Chat | | - |