File Manager
The file manager section allows Admins and Super Admins in Zoho Lens to view and download session recordings and snapshots that were captured during the session. Follow these steps to download session-related files:
- Choose File Manager from the side menu bar.
- Choose the session you want to download the recording or the snapshots from using metrics such as the session ID, guest name, and technician name.
- Click
,
, or
to rename, download, or delete a file.
- You can also choose to download or delete all files related to a session by clicking
or
next to the session.
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