Glossary

Glossary

CRM Plus administrator
A user who has administrative privileges in CRM Plus, allowing him or her to access all applications and perform all operations.

Applications
Individual services within CRM Plus are called applications. For example, Zoho Desk is an application within CRM Plus.

Application owners
Users who own a particular service in CRM Plus. For example, a user can be an owner in Zoho CRM, Desk, Social, etc.

Deactivate user
Allows you to disable a current user's access to CRM Plus.

Delete user
Allows you to delete a current user's account in Zoho CRM Plus.

Light users
Users who are only assigned to Projects or as Light Agents in Desk are called Light Users. A 'Light User' can also be assigned as user in Projects as well Light Agent in Desk.

Owner
The primary contact person of the organization.

Subscription Manager
Subscription Manager is a privilege given to a user to handle payments inside Zoho CRM Plus. On obtaining this privilege, a user will be listed as a "Subscription Manager" under the subscription manager component. 






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