How can a customer join a session?

How can a customer join a session?

This section will give you the steps a customer needs to follow to join a remote assistance session in Zoho Lens for each of the different invitation options.


Joining a session using an SMS or email invite

  1. Click the link in the email or SMS that you receive from your technician.
  2. Download the Zoho Lens mobile app from the Play Store or App Store, if you are joining a session for the first time. Open the app to join the session.
  3. If you've already downloaded the Zoho Lens Customer app, clicking the link will let you join the session directly.

Joining a session using a join link

  1. Click the join link that you receive from the technician.
  2. Download the Zoho Lens mobile app from the Play Store or App Store, if you are joining a session for the first time. Open the app to join the session.
  3. If you've already downloaded the Zoho Lens Customer app, clicking the link will let you join the session directly.

Join a session by entering the session ID

  1. Download the Zoho Lens app from the Play Store or App Store. 
  2. Open the application and enter the 9-digit session ID in the space provided.
  3. Click Join.

    • Related Articles

    • Join Session

      Joining session using Session ID Go to assist.zoho.com/join. Enter the session ID shared by your technician and click JOIN SESSION. Click Download in the new browser that opens up. Double click on ZA_Connect.exe to join the remote support session ...

    • Session

      What is a session? A session is a specific instance of a presentation or screen share that includes information about the attendees and their participation as well as the content that the trainer delivered. Face-to-Face session is for in-room ...

    • Remote Assistance Session

      A remote assistance session in Zoho Lens allows product experts to provide work instructions to their customers or field technicians by accessing their smartphone. You can initiate a remote assistance session right from your browser and connect to ...

    • Customer Widget

      This feature provides you with a widget (HTML snippet) that can be easily embedded on your website. It allows your customers to join sessions from your webpage instead of using an email invitation or join.zoho.com. Your customers can join the session ...

    • Invite Customer

      This section explains the multiple options provided by Zoho Assist to invite your customer to a remote support session. Once you start the session, you'll see the Technician Console as shown below.                                                     ...