How do I publish my survey in my own sub-domain?
A white label survey allows you to have your brand name on your surveys, without having a Zoho Survey logo anywhere on the questionnaire. Essentially, it lets you distribute surveys from your sub-domain. The Domain Mapping feature enables you to publish the survey from the URL that belongs to your own sub-domain. For example, if your company is XYZ Corp., and you're mapping your domain with Zoho Survey, your customers can access your Survey portal at https://survey.xyzcorp/zs/ instead of https://survey.zohopublic.com/zs/. You could even change the default favicon from Zoho Survey to any that you prefer.
To set up a custom domain:
- Click White Label.
- Enter you subdomain in the format survey.yourdomain.com in the textbox provided.
- If you'd like to customize the favicon of your survey, provide the URL in the Add a favicon textbox.
- Click Save.
There are a few things that you need to do in your admin portal with the domain registrar.
- Sign in to your domain registrar's control panel.
- Access the DNS Management Settings to change the DNS records. If you can't locate DNS Management, look for options such as Advanced Settings or Name Server Management .
- Create a CNAME (or Canonical Name) entry from your sub-domain's admin portal.
- Enter the host name and point it to survey.cs.zohohost.com . Changes to the DNS system are not immediate; it may take some time for them to take effect. Also, purchasing SSL certificate is mandatory to make the domain changes live.
- Contact Zoho Survey Support to purchase the SSL certificate for your sub-domain free of cost. SSL certificate will be renewed for the CNAME entry pointed during your initial purchase. SSL certificates purchased from third-party vendors cannot be installed in Zoho Survey. When the SSL certificate is purchased for your sub-domain, you can try accessing the custom domain link available in the Launch tab of your survey. Remember to make sure your website is live at the moment we try to access the survey link.
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