How do I terminate Zoho CRM access for an employee who is leaving the company?

How do I terminate Zoho CRM access for an employee who is leaving the company?

A user leaving your company will not be able to access the company's Zoho CRM account if you deactivate his/her account. When you deactivate the user's account, you are free to use the same user license to create a new user.


To deactivate user


  1. Log in to the Zoho CRM with Administrator's privilege.
  2. Click Setup > Users and Control > Users.
  3. In the Users page, select the user whose account you want to deactivate and click the Deactivate button. You will get a message asking you if you want to go ahead with the deactivation.
  4. Click I Understand. Deactivate Now.

The user will now be deactivated. You will have to unsubscribe the user license if you don't want it anymore. See Also Manage Subscriptions


    • Related Articles

    • Employee File Management

      In Zoho People, an employee can view and refer to documents in three sections: organization files, employee files, and personal uploads.  All the files can be viewed in either a list or a folder view. Organization files  Company-wide policies that ...

    • Zoho CRM

      Overview Maximize the value of each-and-every interaction your team has with your customers, and add the ability to provide on-demand customer support through live chat. Integrate Zoho SalesIQ with Zoho CRM and organize all your customer data in one ...

    • How can I add an existing Zoho CRM user to my company's CRM account?

      You can add a user to your company's CRM account if the user's email address is not already used to create an account in Zoho CRM. In such cases, when the email address of the user is not available, you have two options: Option 1 - Replace the user's ...

    • Employee Performance

      The performance management feature in Zoho People lets employees add goals and tag skill sets and KRAs to track their progress. An employee can receive feedback regularly from their manager and other peers and also give feedback to them.  Employee ...

    • Employee LMS

      Zoho People offers a platform for continuous learning for employees through the Learning Management System - LMS feature. An employee can enroll in blended learning and self-paced of courses that will help them upgrade their skill sets and further ...