How do I track the progress of my survey sent through Zendesk?

How do I track the progress of my survey sent through Zendesk?

To track your survey:

  1. Click the survey you want to track from the list of published surveys.
  2. Click Overview to view the following details.
    1. Invites - Displays the details of how many of your respondents have opened your invite, how many are yet to open it, if any email has been scheduled or bounced, or if someone has unsubscribed from your invite.
    2. Responses - Displays the total number of responses, and the details of completed, partial, and disqualified responses.
    3. Invite History - Displays the date and other details of each invite. Click View for a detailed history.
      Email distribution overview
  3. Click Recipients to see the following details.
    1. Search Recipients - Search for a recipient by using keywords.
    2. Email - Displays email addresses of the email invitees.
    3. Sent - Displays whether your invite has been sent.
    4. Responded - Displays the response status of your survey. If they have responded, click View Response. It will take you to the reports section where you can see detailed response details. You will also be able to track the respondent variables applied here.
    5. Filter - Filter your recipients based on various parameters.
      email distribution recipients

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