How does the per-user licensing work?

How does the per-user licensing work?


Your CRM Plus user license is based on all ten associated applications. For example, let's say you purchased 5 user licenses for CRM Plus. You then activated applications within CRM Plus based on the users' needs. The table below lists the applications you have assigned to these 5 users.

User Email ID

CRM

Campaigns

Desk

Survey

SalesIQ

Social

Reports

Projects

user1@zohocorp.com

Yes

No

Yes

No

Yes

Yes

Yes

No

user2@zohocorp.com

Yes

Yes

No

Yes

No

No

No

No

user3@zohocorp.com

No

Yes

Yes

Yes

No

Yes

No

Yes

user4@zohocorp.com

No

No

Yes

No

Yes

No

No

Yes

user5@zohocorp.com

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

You can see that Zoho CRM is only activated for User1, User2, and User5. If you wish to activate Zoho CRM for User3 or User4, you can edit their access without requiring any additional licenses.

However, if you do not want to give these users access, but instead want to give access to another new user, you will have to purchase an additional user license.

Each unique login, regardless of the number of applications used in CRM Plus, is considered a user license. This means that a user with access to only one application is still counted the same as a user with access to all of the applications in Zoho CRM Plus. Each user requires a separate license.

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