How to fix low disk-space issues to use Desktop Sync

How to fix low disk-space issues to use Desktop Sync

The Desktop Sync app for Zoho WorkDrive makes working offline and syncing to multiple devices seamless and convenient, but low disk space in your hard drive may prevent you from using the app or syncing new files. Let's see how you can fix these issues.

Hard drive space less than 500 MB (Sync will be stopped)

Check the available space in your hard drive where the OS is installed. The Desktop Sync app for WorkDrive will be installed here. If the hard drive space is less than 500 MB, the Desktop Sync app will stop working.

How to fix:
Manually remove any unwanted files and applications from the OS installed hard drive. Desktop Sync will show the drive location (for computers with hard drive partitions) with low space in the error or warning message, and you can remove unnecessary data from there.

Hard drive space less than 1 GB (Sync will be paused)

Check the available space in your hard drive where the Sync folder is located. You will need sufficient space in the hard drive to sync any new files to WorkDrive web, and vice-versa.

If the hard drive space is less than 1 GB, sync will be paused. A dialog will appear with the available options to fix the issue. You can free up some hard drive space immediately, or click the Resume Syncing button to do this later.



How to fix:
1. Remove any unwanted files and folders manually from the hard drive where Sync folder is located.
2. Use Selective Sync to free up space on your hard drive by deselecting unused folders from the Sync folder.
3. For computers with hard drive partitions, move the Desktop Sync folder to another hard drive with sufficient space.

Note
If you delete any synced files or folders from the Sync folder, these items will also be deleted on your WorkDrive web app and other connected devices.
Info
For computers without hard drive partitions (common in Mac OS), both Sync app and Sync folder will be located inside the same hard drive.

For computers with hard drive partitions (common in Windows OS), you may see the Sync app and Sync folder located either inside the same hard drive, or different hard drives (say, Sync app in C: drive, and Sync folder in E: drive).

Have other questions about Desktop Sync? You can also read the Desktop Sync's installation guide and frequently asked questions.

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