I am an existing customer of Zoho CRM and Zoho Desk with 20 unique users in each of these applications. What will happen if I end up purchasing only 20 CRM Plus user licenses?

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• I am an existing customer of Zoho CRM and Zoho Desk with 20 unique users in each of these applications. How many CRM Plus licenses should I purchase?

  You have to purchase 40 Zoho CRM Plus licenses because each user login is unique, regardless of the applications they use.

• Assigning Users and Applications

  You can add users to your organization and grant them access to individual applications in Zoho CRM Plus. This allows you to manage users and their application access to Zoho CRM Plus's features and functions, making it easy to limit who has access ...

• Getting started with CRM Plus

  When you sign up for any application, there are always key user details you need to enter during the setup phase. When you set up a CRM Plus account for your organization as an administrator, you will need to enter some general information about your ...

• I want to replace an existing user in Zoho Campaigns and Survey in CRM Plus with a new user account. When I try to delete the existing user and add a new one in the respective applications, I get a message "Oops, you've used up all your purchased user licenses." What could be the reason?

  You are trying to deactivate your existing user only from Campaigns and Survey and not entirely from CRM Plus. So the user is still active in CRM Plus. Only the service access has been denied to this user.   When you try to create a new user account ...

• How can I add additional user licenses in CRM Plus?

  You can add additional user licenses in CRM Plus from the Manage Zoho CRM Plus Subscription page. Follow the steps given in this link to purchase additional user licenses.