I get an error while saving documents over HTTPS URL scheme. What am I doing wrong?

I get an error while saving documents over HTTPS URL scheme. What am I doing wrong?

You will get save document error present over HTTPS URL scheme in any of the following cases:

  1. SSL Certificate of your saveurl does not match your registered domain name. Please check the authenticity of your SSL Certificate from the website: https://www.digicert.com/help/

  2. Your saveurl SSL Certificate is not part of either Mozilla's trusted certs or the latest JDK's certs supported by Zoho. List of supported Mozilla certs can be found in the certdata.txt file.

  3. There could also be SSL handshake error due to which the save may fail. It is either because of, the server certificate chain is incomplete or the Java's trust store doesn't trust the server's root certificate. In most of the cases, the server's certificate chain is incomplete. 

    To fix the issue, you should correct the server's SSL certificate chain configurations, by reinstalling the server certificate and the intermediate certificates correctly.


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