I keep receiving notifications about updates on a record that I never followed. Why?

I keep receiving notifications about updates on a record that I never followed. Why?

Even if you do not intentionally follow a record, you become an auto-follower of the record when,

  • you comment on a record update in Feeds
  • you are mentioned in a comment to a record.
As a result you will start receiving notifications whenever the record is modified.

For example, you have commented on a feed that is about change of a lead’s email address. You have not followed this lead. But the moment you have commented on the feed, you automatically become a follower of the record. You will receive a notification when this record is modified. The same happens if you are mentioned in a comment by another user.


    • Related Articles

    • Notifications

      To customize the notifications you want to receive for your Brand, go to Settings and then select Notification Settings. Enable or disable the toggle next to—Posts going live, Post failures, and Engagement—on social networks to subscribe or ...

    • Managing Notifications

      Given how fast-paced the online world is, managing social media can get overwhelming. But what if tracking your activities and your discussions were simplified and neatly organized for you? On Zoho Social, you can do this on two levels. You can be ...

    • Workflow Field Updates

      The Field Update option helps you to automatically update certain field values in the records, when the associated workflow rule is triggered. Availability Profile Permission Required : Users with the Administrator profile can access this feature. To ...

    • Workflow Field Updates

      Field Update helps the users automatically update certain field values in the records, when the associated workflow rule is triggered. To create field updates, Log in to Zoho Sigma console and click Extensions. Select the extension you'd like to ...

    • Sending and Receiving Mail

      Get the sales context to your email communication by sending and receiving emails from right within Zoho CRM. With the Zoho Mail Add-on, you can send Emails to your Leads, Contacts and Deals modules. You need not switch to your email service to ...