Implementation or Troubleshoot Access

Implementation or Troubleshoot Access

You can provide temporary access of your Orchestly account to our technical support team to help build workflows in your organization or troubleshoot issues. 

How to provide access

  1. Navigate to your Profile at the upper-right corner of the page and select Organization Setup.
  2. Select Implementation or Troubleshoot Access from the left panel.
  3. Enter the number of days our team can access your account.
  4. Click Provide Access.

  
Note: 
  1. Once Implementation or Troubleshoot access is provided, Orchestly’s support team will be able to perform actions in the organization with Admin permissions. However the team will be restricted from accessing the following:
    1. We will not be able to access payments page and hence can’t modify the subscription plan.
    2. We will not be able to extend or revoke the implementation or troubleshoot access.  
    3. We will not be able to access your Zoho One account.
    4. We will not be able to access your Zoho Directory.
  2. All the actions performed by our team can be monitored using the Audit Log under the user name Support User.
  3. Access of your account will be automatically revoked after the specified number of days. 

How to extend access

If our support team requests additional time to resolve your request, you can prolong the access.
  1. Click Extend Access.
  2. Enter the number of days to extend access.
  3. Click Yes, proceed.



Now, our support team will be able to access your account until the extended time.

How to revoke access

If your request is resolved by our support team, we recommend you to terminate the access by clicking the Revoke Access button.

 

Once the permission is revoked, our support team will no longer be able to access your account.

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