In my web-to-case form, the entries are not getting associated to the relevant contacts. What should I do?

In my web-to-case form, the entries are not getting associated to the relevant contacts. What should I do?

To ensure that your entries are associated to the right contacts, add the Reported By Field to your web-to-case form.










    • Related Articles

    • Setting up Web Forms

      Creating a web form involves three steps  Building the form  - Drag and drop fields to build a form and format it easily with the WYSIWYG editor.  Specifying the form details  - Add details such as form name, landing page URL (where the visitor needs ...
    • Zoho CRM Plus - Getting started guide for Sales teams

      Every business goes through a sales cycle, from acquiring, nurturing, and following up on prospects to closing business deals with them. There may be many activities involved in each phase, such as scheduling appointments with your customers, ...
    • Web forms

      Generate contacts by capturing the website sign-up information of your potential customers, directly into Bigin without single line of code. Let's say you have a fully furnished website with a 'Subscribe' form. A potential customer checks out your ...
    • How can I activate or deactivate my web form?

      You can activate or deactivate the web form by following the steps given below: Click Setup. In the Setup page, under Leads/Contacts/Cases Settings, click the Web-to-Leads/Contacts/Cases Form link. In the Web to Lead/Contact/Case page, move the mouse ...
    • How to add fields to the Web-to-Lead form?

      To add fields to the Web-to-Lead form, do the following: Click Setup > Leads/Contacts/Cases Settings > Web-to-Leads/Contacts/Cases Form. In the Web to Lead/Contact/Case page, click Create New Form. In the Field Selection Section, select the fields' ...