Joining session using Session ID
- Click Download in the new browser that opens up.
- Double click on ZA_Connect.exe to join the remote support session initiated by your technician.
Joining session using Session Link
- Open the session link sent by your technician.
- Click Download in the new browser that opens up.
- Double click on ZA_Connect.exe to join the remote support session initiated by your technician.
Joining session using Email Invite
- Open the email invite sent by your technician.
- Click on JOIN SESSION.
- Once the page opens, click on Download.
- Double click on ZA_Connect.exeto join the remote support session initiated by your technician.
Joining session from Android device
- Enter the session key shared by your technician.
- Click ALLOW to grant access to screen share.
- Once you click ALLOW, the device will display a prompt as below.
- Once you click START NOW, the screen sharing will begin.
- For the technician to gain control over the device, click ALLOW in the below prompt.
- Click ACTIVATE in the below prompt to grant administrator privileges to the technician.
Joining session from Linux OS
- Open the session join link sent by your technician
- Click on either Download 32 bit or Download 64 bit in the new browser that opens up
- Right click on the downloaded Connect application
- Click on Properties and choose Permissions
- Enable Allow executing file as program
- Once enabled, double-click on the Connect application to join the session