Joining session using Session ID
![](https://desk.zoho.com/DocsDisplay?zgId=4241905&mode=inline&blockId=hwga3bb9dea949ffc43c1ad712704b057856d)
- Click Download in the new browser that opens up.
- Double click on ZA_Connect.exe to join the remote support session initiated by your technician.
Joining session using Session Link
- Open the session link sent by your technician.
- Click Download in the new browser that opens up.
![](https://www.zohowebstatic.com/sites/default/files/joinsession3.jpg)
- Double click on ZA_Connect.exe to join the remote support session initiated by your technician.
Joining session using Email Invite
- Open the email invite sent by your technician.
- Click on JOIN SESSION.
![](https://www.zohowebstatic.com/sites/default/files/joinsession4.jpg)
- Once the page opens, click on Download.
![](https://www.zohowebstatic.com/sites/default/files/joinsession5.jpg)
- Double click on ZA_Connect.exeto join the remote support session initiated by your technician.
Joining session from Android device
![](https://desk.zoho.com/DocsDisplay?zgId=4241905&mode=inline&blockId=hwga3a5fdf1b1787a4c2f903463e6184fea33)
- Enter the session key shared by your technician.
![](https://desk.zoho.com/DocsDisplay?zgId=4241905&mode=inline&blockId=hwga322afc24f70c344a9805099f711521239)
- Click ALLOW to grant access to screen share.
![](https://desk.zoho.com/DocsDisplay?zgId=4241905&mode=inline&blockId=hwga3d072e9fc536141eebe5173de52b3476f)
- Once you click ALLOW, the device will display a prompt as below.
![](https://desk.zoho.com/DocsDisplay?zgId=4241905&mode=inline&blockId=hwga3f4d7a43b80d2418c85f02e675bfb015f)
- Once you click START NOW, the screen sharing will begin.
- For the technician to gain control over the device, click ALLOW in the below prompt.
![](https://desk.zoho.com/DocsDisplay?zgId=4241905&mode=inline&blockId=323a1d48e1b0e3c8a443fa1602c6191c61d46)
- Click ACTIVATE in the below prompt to grant administrator privileges to the technician.
![](https://www.zohowebstatic.com/sites/default/files/joinsession11.jpg)
Joining session from Linux OS
- Open the session join link sent by your technician
- Click on either Download 32 bit or Download 64 bit in the new browser that opens up
![](https://www.zohowebstatic.com/sites/default/files/linux-support-download.png)
- Right click on the downloaded Connect application
![](https://www.zohowebstatic.com/sites/default/files/linux-connect-app.png)
- Click on Properties and choose Permissions
- Enable Allow executing file as program
![](https://www.zohowebstatic.com/sites/default/files/linux-permissions.png)
- Once enabled, double-click on the Connect application to join the session