Manage Team Members

Manage Team Members

The Members section in your Admin Console will display the list of all members in your team. You can also see a summarized view of how many members in your team are active, suspended, or deleted, as well as the number of pending invites.
 
Here's how you can use your team member list:
  • Sort this list based on - Alphabetical order (of names), Newness of members, Storage used by members.
  • Filter this list to view pending invites, suspended members and deleted members.


You can also add people to your team, resend invitations, change member roles, delete, or suspend members in the Members section.

Resend/Revoke Invitations

You can send reminders to people who have not accepted your invitation. If you've sent an invite to the wrong person, you can always revoke the invitation sent to them.
  1. Click your team name at the top-left corner and select Admin Console from the dropdown. The Admin Console page will open in a new tab with a view of the Admin Dashboard.



  2. At the top of the Dashboard, click Send Reminders. The list of invited members will appear.
    Note: Alternatively, you can also select the Members tab in the left pane and click Invited Members at the top-right. 
  3. Select the member and click 


    • Click Resend Invite to send a reminder. 
    • Click Revoke Invite to cancel an invitation. 

Change a Team Member's Role 

An individual in a team can be either a Team Member or a Team Admin. Team Admins can assign specific roles in a Team Folder and set the team role for each member via the Admin Console. 
 
Note: Only the Super Admin and Team Admins have access to the Admin Console. Team role is not to be confused with Team Folder roles. You can read more about Team Folder roles here.
  1. Click your team name at the top-left corner and select Admin Console from the dropdown. The Admin Console page will open in a new tab.
  2. Select the Members tab in the left pane to open it on the right.



  3. Hover your mouse over the name of the member and click .
  4. Select Change Role and select the new team role.

Suspend or Activate Team Members 

You can suspend a member in your team and temporarily block them from accessing your team account and files. A suspended member can also be brought back to the team. They can resume all activities and regain access to all their files.

To suspend a member:

  1. Click your team name at the top-left corner and select Admin Console from the dropdown. The Admin Console page will open in a new tab.
  2. Select the Members tab in the left pane to open it on the right.



  3. Hover your mouse over the name of the member who's account you want to deactivate and click .
  4. Select Suspend Member. A dialog box will appear asking for confirmation of suspending the member's account. 
  5. Click Suspend Member. 
Note:
  • A suspended member will immediately lose access to the team account and any synced files.
  • Files and folders uploaded or created by the member will remain active.
  • The user license of a suspended member will be cancelled. The admin can either re-use it for a new member or reimburse the licence.

To activate a member:

  1. Click your team name at the top-left corner and select Admin Console from the dropdown. The Admin Console page will open in a new tab.
  2. Select the Members tab in the left pane to open it on the right.
  3. Click Suspended Members at the top-right, under Member Details. 



  4. Hover your mouse over the name of the member who's account you want to activate and click .
  5. Select Activate User. 

Delete Team Members

If a member switches to a different team or leaves the organization, you can transfer all their files to another member before deleting their team account.

To delete a member:

  1. Click your team name at the top-left corner and select Admin Console from the dropdown. The Admin Console page will open in a new tab.
  2. Select the Members tab in the left pane to open it on the right.
  3. Hover your mouse over the name of the member you want to remove and click .



  4. Select Delete Member.
    A dialog box will appear asking for confirmation of deleting the member's account.



  5. Mark the checkbox to transfer ownership of files and folders to another team member. 
  6. Enter the name or email address of the member you'd like to transfer ownership. 
  7. Click Delete Member.
Note:
  • A deleted member will immediately lose access to the team account and any synced files.  
  • Files and folders of a deleted member will remain active if their ownership has been transferred to an active member.
  • The user license of a deleted member will be cancelled. The admin can either re-use it for a new member or reimburse the licence.

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