Manage your WorkDrive Subscription
This section explains how you can manage your WorkDrive subscription.
To manage your WorkDrive subscription:
2. Click your team name in the top-left corner and select Admin Console from the dropdown.
The Admin Console page will open in a new tab with a default view of the Admin Dashboard.
3. Click Manage subscriptions under Account Details.
The Manage WorkDrive Subscription page will open.
You can see your current subscription details, which are:
Item (WorkDrive edition)
Number of units
Total price
You can see your recurring details below the subscription details, which are:
Recurring Amount
Recurring On (Renewal Date)
Payment Method
Upgrade User
To upgrade user:
1. Click Upgrade User under Manage Subscription.
2. Enter the number of additional users required.
You will be shown the amount to be paid for the additional users.
3. Click Continue.
4. Confirm the order (i.e., the item (Additional User), number of units, and their total price), then click Make Payment.
Downgrade User
To downgrade user:
1. Click Downgrade User under Manage Subscription.
2. Enter the number of users.
You will be shown the number of users after reduction in the left side.
4. Review the downgrade details (i.e., the number of users to reduce), then click Confirm.
Change Plan
As your team size or requirements change, you can always upgrade or downgrade your WorkDrive account accordingly.
To change plan:
1. Click Change Plan under Manage Subscription.
A new page listing all the editions of WorkDrive will open. CURRENT PLAN indicates your current WorkDrive edition.
2. You can either upgrade to a higher edition or downgrade to a lower edition of WorkDrive.
If you want to downgrade to a lower edition, click DOWNGRADE on the required edition on the left.
If you want to upgrade to a higher edition, click UPGRADE on the required edition on the right.
3. Click Confirm.
If your team needs additional space in WorkDrive, you can easily buy storage add-ons, available in increments of 10 GB, 100 GB, and 1 TB. The additional amount will be automatically added to your WorkDrive subscription for both monthly and yearly plans. Refer pricing page for more details.
For Enterprise edition, click CONTACT for a custom quote. A contact dialog box will open. Enter your contact number and business requirements, then click Send Message.
Cancel Subscription
To cancel subscription:
1. Click Change Plan under Manage Subscription.
A new page listing all the editions of WorkDrive will open. CURRENT PLAN indicates your current WorkDrive edition.
2. Select Click Here in the bottom-left to cancel your WorkDrive subscription.
A confirmation dialog box will open.
3. Write your reason for downgrading WorkDrive.
4. Uncheck the box to downgrade immediately, or leave the checkbox marked to downgrade automatically at the end of your current billing cycle.
5. Click Confirm Downgrade.
View Payment History
To view payment history:
Click Payment History under Recurring Details.
The Transaction History page will open.
You can see all your payment history, which will contain the following details:
Transaction ID
Type (Upgrade/Downgrade)
Plan Name
Date
Amount
Invoice
Change Payment Method
To change payment method:
Click Credit Card under Recurring Details.
You can choose a new payment option—Credit Card or PayPal. Credit Card will be selected by default.
- For Credit Card, enter the card details and click Update.
- For PayPal, click Continue to proceed. You will be redirected to the PayPal website where you can log in or create a PayPal account and update your payment method.
Change Billing Details
To change billing details:
1. Click Billing Address under Recurring Details.
The Billing Details page will open.
2. Click Change under the Billing Address & Other Info tab.
3. Change the billing address and click Update.
All your existing subscriptions with this billing address will be changed to the newly given address.
Update Email Recipients
1. Click Billing Address under Recurring Details.
The Billing Details page will open. The Billing Address & Other Info tab will be shown by default.
2. Click the Email Recipients tab.
To add recipients:
1. Click Add Recipient.
2. Click the + icon to add more recipients.
3. Choose to send emails for all products or specific products.
4. Select transaction types for which the copy of emails have to be sent: Purchase Notification, Invoice, or both.
5. Click Add.
6. Click Confirm.
You can also edit or delete existing email recipients by clicking the edit or delete icon respectively.
About your subscription
All subscriptions will be automatically renewed from your selected payment method on a recurring basis, and we'll send you a receipt each time. We do not store your card details. You can upgrade, downgrade or cancel anytime. If the subscription is canceled, refunds and termination of access will follow the Terms of Service. Prices are in US Dollars and subject to change. Other restrictions and taxes may apply.
Also Read: Upgrade your WorkDrive account
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