Each user can sign in to their account with an email address and password. Every user is given a role and profile. The profile determines what features a user is allowed to access and the role determines what data the user can access based on the organization's hierarchy.
Some of the Add-ons and Plug-ins in Zoho Workerly needs to be enabled for users, for them to access the feature. For example, the Mobile Edition licenses, Zoho Mail Add-on, etc.
Profile Permission Required: Users with the Manage Users permission in profile can add/edit users.
Administrators: Users who can access the entire system. There must be at least one Administrator for accessing the entire data and features in your Zoho Workerly account.
Agents: Users who can access data according to the defined permissions (profiles) and roles in the organization.