Managing your tickets from the Reports tab
You can get an overview of all tickets created from social media in the form of a Report on Zoho Social. Here, you can gain insights about when ticket was created, the owner of every ticket in Zoho Desk and the departments they belong to. You can also view the status of the tickets from All, Open, On Hold, and Overdue. This way, you get a picture of all the tickets you generated from posts on Twitter and Facebook in a single report.
Here's how you can view your Zoho Desk report:
- Head over to the Reports tab from the Home screen and click on Desk.
- You'll be able to view all the tickets created from Zoho Social.
- You can use the filter to view all the tickets generated from the past 30 days and so on.
- Click on the Export button to share your report to your team members via email.
- When you tap on the ticket ID, you'll be able to see all your interactions with the customer and respond to the ticket on Zoho Desk.
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