
Super admins and admins can view and edit this information. Managers can only view this information. Staff members will not have access to this information.
Zoho bookings provides predefined connections with third-party SMS providers to send SMS notifications to your staff and customers.
For example, when an appointment is booked, rescheduled, or canceled, SMS reminders are triggered using the selected SMS connection.
Additionally, this section contains connections to Zoho Meeting to provide online meetings and with Zoho CRM Contact to automatically add every customer as a contact in Zoho CRM.
Connections are available for the following services:
- Zoho Meeting - To create online meetings
- Zoho CRM Contact - To create a contact in Zoho CRM for every booking
- Twilio - To send SMS notifications
- Clickatell - To send SMS notifications
- Hoiio - To send SMS notifications
- ClockWorkSMS - To send SMS notifications
- ScreenMagic - To send SMS notifications
- Nexmo - To send SMS notifications
To create a connection:
- Click the
icon in the top-right corner and navigate to Others.

- Click Configure for the required connection.

- Enter details, then click Configure.

Note: Details will vary for the different services.
- The configured connection will be listed under Connections Configured, and the following actions can be performed on it:
- Edit - To edit the connection details. For example, when the authtoken of the service needs to be updated.
- Remove - To delete the connection.
- Status - To disable/enable the connection.


Any number of SMS connections can be added, but only one SMS connection can be enabled at a time.