Overview

Overview

Zoho Lens is cloud-based software that allows technicians to provide real-time remote assistance to customers using a smartphone camera or smart glass at the remote end using augmented reality. You can start assisting your customers instantly or schedule a session at a mutually convenient time.


Here are some key functions available in Zoho Lens:

​

  • Access the mobile cameras of Android and iOS customers without leaving your desk.

  • Provide real-time assistance to customers with AR annotations.

  • Interact with customers through text, voice, and video chat.

  • Take snapshots of the live video stream.

  • Record all your sessions.

  • Add notes at the end of the session.

  • Analyze your sessions with session reports.

  • Run multiple sessions at the same time.

  • Invite customers to join a session through email or SMS.

 

Click here to view the system requirements.

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