Preferences

The Super Admin or Admin can use the Preferences section to set how the technician console will open in the browser when a new session is initiated. You can also enable or disable the notification that the technician receives when a customer joins a session or if any changes are made in the user management section, and set the time zone.

To manage the technician console

1. Go to Settings and then Preferences.
   
2. Use the toggle next to Open Console in to set whether the console opens in the browser.
   

To manage notifications

1. Go to Settings and then Preferences.
   

To receive a notification when there is a change in the User Management section

1. Click on the checkbox next to Notify me of user management alerts to enable notifications if a technician is added or removed, the role of a technician is changed, or any other changes are made in the user management section.
   

To get a desktop notification when a customer joins a session:

1. Click on the checkbox next to Show a desktop notification when a customer joins a session to get a desktop notification when a customer joins the session.

To mute the notification sound:

1. Click on the check box next to Mute notification sounds to mute the notification sounds. 
   

To update the local time zone:

1. Go to Settings and then Preferences. Use the dropdown next to Time Zone to update the local time zone.
   

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