Remote Assistance Session
A remote assistance session in Zoho Lens allows product experts to provide work instructions to their customers or field technicians by accessing their smartphone. You can initiate a remote assistance session right from your browser and connect to Android and iOS devices around the world.
You can send your customer or field technician an email or an SMS invite to join a remote assistance session from their smartphone. Once they receive the invite, they can join the session by clicking the invite link to download the Zoho Lens app from App Store or Play Store. During the session, a technician can guide the person at the remote end using AR annotations, text and voice chat, and other features.
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How to start a session
This section will explain how you can start a remote assistance session in Zoho Lens. Go to lens.zoho.com.Log in to your account using your Zoho credentials. To start a session, click START NOW. Zoho Lens offers four ways to start a remote assistance ...
How can a customer join a session?
This section will give you the steps a customer needs to follow to join a remote assistance session in Zoho Lens for each of the different invitation options. Joining a session using an SMS or email invite Click the link in the email or SMS that you ...
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Remote session is used when you have attendees spread across the globe. Remote session lets you to broadcast your voice, video, screen and your slides with your attendees. Set up a remote Session Click the Sessions icon in the left-hand panel. ...