Screen Sharing

Screen Sharing

You can share your computer screen online with anyone across the world using our Screen Sharing feature. It's simple to use and you can either start a screen sharing session instantly or schedule a screen sharing session depending on your needs. Screen sharing can be used for online meetings, demos, training, and related purposes. Your customers can request for remote control if needed.

  1. Instant Screen Sharing
       Share your desktop, presentations and conduct online demos or training virtually to your customers instantly.

       2.Scheduled Screen Sharing

        Schedule your screen sharing session well in advance at your customer's available date and time.

Instant Screen Sharing
  • Once you log in, navigate to  Remote Support  menu.
  • Choose  Share My Screen  and click on  START NOW .


  • Choose any one of the options to invite your customer.
  • Click  DOWNLOAD  while sharing the session for the first time (It is a one-time installation process. You needn't download it again for future sessions as long as you are using the same computer and browser).


  • The screen sharing session will begin once the customer joins the session through the email invitation.


(or)

  • Guide your customer to  assist.zoho.com/attend  and ask him/her to enter the  Session ID  and  Password  to join the session.
  • Once the session starts, your customer can request control of your computer by clicking  Session > Request Control.


  • You can choose to  Accept or Decline  the request.

Scheduled Screen Sharing

  • Once you log in, navigate to  Remote Support  menu.
  • Choose  Share My Screen .
  • Enter the customer's email address and click  SCHEDULE .


  • Once you schedule the session, you can start the session by clicking on  START  in the homepage.


                                                                                 ( or )

  • You can start a screen sharing session by clicking on START SESSION in the reminder email.


Note:

  • Screen Sharing is currently available for Windows and Mac only.
  • You can conduct a screen sharing session only if you are in Remote Support (Professional).

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