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Zoho Assist
Overview Support each-and-every interaction your team has with your customers by providing on-demand customer support through remote assistance and screen sharing in the live chat window. Integrate Zoho SalesIQ with Zoho Assist to request your ...
EU Data Protection (GDPR): Zoho Desk's Readiness
The GDPR is here. The European Union has taken a monumental step in protecting the fundamental right to privacy for every EU resident with the General Data Protection Regulation (GDPR) which came into force on May 25, 2018. Simply put, EU residents ...
Remote assist for issues
In the Kanban or List view, click on an issue. The Remote Assist option is available under More Options (only if the issue is assigned to you). When you click this option, it invites the reporter to share their screen with the assignee so that they ...
Set criteria
Criteria are the fundamental filters of Conditional Assignment. To add a criteria: Choose Users matching the criteria when configuring the rule. Choose an attribute to filter users with. Set the value for the criteria, and the relationship between ...
Account Set Up
Users in many organizations work from different locations, across different time zones and geography. Each user can set up their personal preferences in Zoho. You can personalize and manage the settings in your Zoho Recruit account that includes ...