Specifications in Zoho CRM

Specifications in Zoho CRM

Available Editions

Zoho CRM is a cloud based application that offers five different editions each comprising of different features focussing on specific business needs.
  1. Free
  2. Standard
  3. Professional
  4. Enterprise
  5. Ultimate
Each edition is priced differently, and contains different set of features that can be accessed after purchasing. Before purchasing an edition you should understand the requirements of your business so you can select the appropriate features. We also have a 15-day trial version for Professional, Standard, and Enterprise Editions. You can sign up for the basic or Free Edition to evaluate all the editions before purchasing.

Apart from the Free edition all other editions are based on user licenses i.e. based on the number of users who are going to log-in and access the organization's CRM account. For your organization, all user licenses that you purchase should belong to the same edition. For instance, you cannot purchase 10 user licenses in the Standard edition and 5 user licenses in the Enterprise edition, for one organization.  

For details on features' availability and limits in each edition, refer to the Feature Availability table. Zoho CRM is a pay-as-you-go service, and you will be billed on a monthly or yearly basis for the edition that you are currently using. So there is flexibility to upgrade your edition as the business evolves or downgrade it if you cut-off few services.

Supported Languages

Zoho CRM supports 26 languages. You can choose the language that you require by navigating to Setup > General > Personal Settings in your CRM. In the section Locale Information, click the Edit icon. Choose the language that you wish to use from the list in the Language option. 

The languages supported in Zoho CRM are listed below:
  • English (US)
  • English (UK)
  • Hebrew
  • French
  • German
  • Spanish
  • Italian
  • Japanese
  • Korean
  • Portuguese (Portugal)
  • Portuguese (Brazil)
  • Russian
  • Arabic
  • Swedish
  • Bulgarian
  • Chinese (China)
  • Chinese (Taiwan)
  • Danish
  • Dutch
  • Polish
  • Hungarian
  • Turkish
  • Vietnamese
  • Hindi
  • Croatian
  • Czech

System Requirements

Zoho CRM is a cloud-based application, and therefore the application and the data are not stored in your computer system's memory. Since cloud applications rely on remote servers, you are required to have a continual internet connection for accessing Zoho CRM. You are not required to download or install any files in your computer to use CRM.

Zoho CRM is compatible with basic system configuration, the details of which are listed below:

Operating System
Windows, Linux and Mac OS X
Web Browser

Safari 9 and above

Google Chrome 49 and above

Mozilla Firefox 44 and above

Internet Explorer 11 and above

Opera 45 and above

Other requirements

Enable JavaScript 
Enable Cookies 
Install Flash plug-in 
Install Acrobat reader  (optional)
Install Spreadsheet viewer (optional)


Note
  1. It is necessary to use browsers, APIs, and Plugins that support TLS v1.2.
  2. You may not be able to access Zoho CRM if you have enabled the Compatibility mode in Internet Explorer.
      To disable compatability mode in Internet Explorer 11
  1. Click the Gear icon (in the top right corner of IE) and select Compatibility View Settings,
  2. Uncheck the Display intranet sites in Compatibility View checkbox.
  3. Click Close.

Storage Space

The storage space is allocated based on the CRM edition and number of active users in your organization. The storage space includes the space taken up by email attachments, email templates, and attachments in the records. 

Also, the number of records that you can add in the CRM account depends on the edition you have purchased. In the Free edition, you can add upto 25,000 records and for Standard edition upto 100,000 records. For both the Professional and Enterprise editions there is no upper limit. The default storage space allocated per edition is:
  1. Free - 1 GB
  2. Standard - 1 GB + 512 MB /user license
  3. Professional - 1 GB + 512 MB /user license
  4. Enterprise - 1 GB + 1 GB /user license
You can purchase additional storage upto 200 GB at $4/month for a 5GB pack. To view a breakdown of your current storage usage and available storage space, go to Setup > Data Administration > Storage. See Also, Storage in Zoho CRM.

Check out the Manage Subscription section to find out more details on pricing, feature editions, and edition upgradation.

Mobile Apps

The Zoho CRM mobile app allows you to take your CRM, wherever you go. It gives you the same access to the data that you have on your desktop, but organized to help you finish your tasks on the go. The mobile experience offers a clean user interface, optimized for easy access of data that you need. The app allows you to work offline, so you can access records that are stored locally, and add, modify, and delete records. When you reconnect with your network, any changes made offline will be automatically synchronized. See alsoZoho CRM Mobile Edition 

Supported Devices
The Zoho CRM app is available on Android and iOS devices, and can be downloaded from Google Play and the App Store. It's also available as mobile web in supported mobile browsers.
Operating System
Version
Android
4.1 and above
iOS
10.0 and above
Mobile web
Android
Chrome (Recommended)
iOS
Safari (Recommended)
Supported Modules

You can access a set of Zoho CRM modules from your device. The data they contain will be stored in a local database on your device. Supported modules differ based on the edition of CRM you are subscribed to. The following modules are supported in your device.

Leads
Contacts
Accounts
Deals
Tasks
Events
Calls
Products
Cases
Solutions
Vendors
Price Books
Quotes
Sales Orders
Purchase Orders
Invoices
All custom modules
(Max: 15 custom modules)		Dashboards
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