Connecting from Windows using Desktop Plugin
- Go to www.assist.zoho.com.
- Log in to your account using Zoho Assist credentials.
- Click
present at the top right corner of the main window.
![](https://desk.zoho.com/DocsDisplay?zgId=4241905&mode=inline&blockId=hwga3b06b988cbc894479b23b9e4f9c90ce4f)
- Download the technician app for the required OS.
![](https://desk.zoho.com/DocsDisplay?zgId=4241905&mode=inline&blockId=hwga3e2d1ef209fed4d9092bbe9687d0ec03f)
- Double click on ZA_DesktopPlugin.msi.
- Now you can invite the customer for remote support by clicking on START SESSION.
Connecting from Zoho Assist website
- Go to www.assist.zoho.com.
- Log in to your account using Zoho Assist credentials.
- On the Zoho Assist home page, click START NOW.
![](https://desk.zoho.com/DocsDisplay?zgId=4241905&mode=inline&blockId=hwga38f31f73734b04addb79b7a634a9adbb3)
- Once the new browser opens up, you can invite the customer.
Connecting from iOS
- Install Zoho Assist from App Store.
![](https://desk.zoho.com/DocsDisplay?zgId=4241905&mode=inline&blockId=hwga3e000fdf8e0554917b9af1ee8afaf7557)
- Once installed, log in with your Zoho Assist credentials.
- Tap on Start a Support Session.
![](https://desk.zoho.com/DocsDisplay?zgId=4241905&mode=inline&blockId=hwga31f0148ffcce04229bd0a5341049e2294)
- Once the new browser opens up, you can invite the customer.
![](https://desk.zoho.com/DocsDisplay?zgId=4241905&mode=inline&blockId=hwga3e2ff2de41f00495d82e7512d7df246d2)
Connecting from an Android device
![](https://desk.zoho.com/DocsDisplay?zgId=4241905&mode=inline&blockId=hwga33b92b9819fb5425d878c32a60d80382a)
- Once installed, login with your Zoho Assist account ID.
![](https://desk.zoho.com/DocsDisplay?zgId=4241905&mode=inline&blockId=hwga36954c470943c4a8f9672c8d3b48ca369)
![](https://desk.zoho.com/DocsDisplay?zgId=4241905&mode=inline&blockId=hwga33e328aa93c59475da606a473f47d664d)
- You will be directed to an INVITE CUSTOMER page, through which you can invite the customer.