Connecting from Windows using Desktop Plugin
- Go to www.assist.zoho.com.
- Log in to your account using Zoho Assist credentials.
- Click
present at the top right corner of the main window.
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- Download the technician app for the required OS.
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- Double click on ZA_DesktopPlugin.msi.
- Now you can invite the customer for remote support by clicking on START SESSION.
Connecting from Zoho Assist website
- Go to www.assist.zoho.com.
- Log in to your account using Zoho Assist credentials.
- On the Zoho Assist home page, click START NOW.
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- Once the new browser opens up, you can invite the customer.
Connecting from iOS
- Install Zoho Assist from App Store.
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- Once installed, log in with your Zoho Assist credentials.
- Tap on Start a Support Session.
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- Once the new browser opens up, you can invite the customer.
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Connecting from an Android device
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- Once installed, login with your Zoho Assist account ID.
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- You will be directed to an INVITE CUSTOMER page, through which you can invite the customer.