Synchronizing events and contacts using the Plug-in for MS Outlook is not working. Why?
You may have problems in synchronizing the calendar events and contacts using the Zoho CRM Plugin for Microsoft Outlook. Check these points to make sure the settings are correct.
- Synchronizing Calendar Events - The Time Zone in Zoho CRM and MS Outlook should match. In case of any differences, there will be an error in synchronization.
- Synchronizing Contacts - To synchronize contacts, check the category settings and the right email address. Only the current user's contact will be synchronized.
Note: The plugin only pulls records that have been created or modified in the last 90 days. Only the records of the user who is logged in through the Outlook Plugin will be synced.
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