The domain in my support email address (for example, support@zylkerinc.com) created in Desk is different from my company's domain email address (for example, zylkerinc.com). How can I change the support email address?
The domain in my support email address (for example, support@zylkerinc.com) created in Desk is different from my company's domain email address (for example, zylkerinc.com). How can I change the support email address?
Create support tickets in Zoho Desk by forwarding the emails received at your external email address. You must configure a forwarding rule (in your email client) to route the emails received in your mail client to an equivalent email address in Zoho ...
Provide customer support from your own domain with Zoho Desk. By default, the web address of your Help Center is a Zoho Desk subdomain such as "desk.zoho.com/portal/<mycompany>". However, you can personalize this so that your customers can submit ...
A default support email address is provided to you when you sign up for Zoho CRM Plus. You can share this support email address to your customers so that you receive emails from them in Zoho Desk. The emails received from customers are converted to ...
There are certain organization-specific details which help differentiate one organization from the other. Zoho Desk recommends users with Administrator's privilege to rebrand their help desk so that their agents and end users will share these common ...
Agents are the persons who handle tickets and work with customer problems. They perform a wide array of actions like responding to customers, editing ticket details, closing tickets, moving tickets between departments, etc. You can add as many agents ...