Upgrade or downgrade licenses

Upgrade or downgrade licenses

Upgrade employee licenses

Info: If your purchase was made offline, contact sales@zohocorp.com to add or remove licenses, or move to an online subscription.
  1. Sign in to Zoho One.
  2. Click your account icon in the top-right corner to reveal the sidebar.
  3. Under Subscription, click Manage.

  4. If you're under the All Employee Pricing plan, click Upgrade Employee/Add-Ons under Manage Subscription.
  5. If you're under the Flexible User Pricing plan, click Upgrade User/Add-Ons under Manage Subscription.
  6. Choose the number of licenses you want to upgrade from the dropdown list across Additional Employee, then click Continue.
  7. Click Make Payment.
    8. Note: The amount displayed is inclusive of all applicable taxes.

Downgrade employee licenses

  1. Sign in to Zoho One.
  2. Click your account icon in the top-right corner to reveal the sidebar.
  3. Under Subscription, click Manage.
  4. If you're under the All Employee Pricing plan, click Downgrade Employee/Add-Ons under Manage Subscription.
  5. If you're under the Flexible User Pricing plan, click Downgrade User/Add-Ons under Manage Subscription.
    6. Note: You can only downgrade unused licenses. For example, if you have ten licences and eight active users, you can only downgrade a maximum of two licenses.
  6. Enter the number of licenses you want to downgrade, then click Downgrade.
  7. Click Confirm.

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