Viewing and Editing Posts
If you want to see your posts, you'll find them under Views. To find posts that were published or are scheduled for publication on a particular date, use the Publishing Calendar. Click the arrow buttons to toggle between months, then click on a day to see its posts. Days with scheduled posts are marked with orange boxes.
- Published Posts displays a list of posts that you or your team members have published across social channels.
- Scheduled Posts displays a list of posts that you or your team members have scheduled across social channels.
- Drafts displays a list of posts that you or your team members have saved.
- Failed Posts displays a list of posts that weren't published. This usually happens when the social media channel you're publishing to needs to be reconnected for security reasons, or due to an error in the image size. Once you correct the problem, you can schedule your posts again.
Just like how you can filter posts by the social channel, and by popularity, you can also sort posts by date. If you sort the posts by date, they'll be displayed in chronological order, from the most recent to the oldest. If you sort by popularity, posts will be displayed from the most popular to the least.
To view the posts that you've scheduled on Zoho Social, head over to the Posts tab from your Home screen. You can track scheduled posts by clicking on Scheduled Posts under the Views column on the right, or alternatively, from the Publishing Calendar.
If you are looking at the Scheduled Posts from the Views column, all scheduled posts will be displayed as a list by default, but you can also use filters to view: Custom Scheduled Posts, Bulk Scheduled Posts, CustomQ'd Posts, SmartQ'd Posts, or Repeat Posts.
There are a set of actions that you can take from each scheduled post. To access these options, click the ellipsis (...) button towards the right. From here, Zoho Social Admins, and users with publishing permission can publish the post immediately, edit the content, or change the schedule time of the post, or delete the post, or discuss it in the Collaborate tab.
Keep in mind that you cannot delete posts published on Instagram directly from Zoho Social. You have to use the Instagram app to do that. Once a post is published, you cannot edit the content of the post using Zoho Social for any channel.
Don't have publishing permissions on Zoho Social?
Users without publishing permissions can see a preview of the content, and discuss a post in the Collaborate tab-- without being able to edit, and publish posts. However, Brand Admins and Portal Admins can edit, and publish all the scheduled posts by default.
Brand Admins and Portal Admins have default access to all the publishing features on Zoho Social. Learn more about managing roles and permission.
Calendar View
If you're an Admin, or a User with publishing permissions on Zoho Social, you can easily reschedule social media posts by dragging-and-dropping the content to a different date.
When you click on a Post within the Publishing Calendar, you'll be able to see a preview of the post in a pop-up window. From here, you can edit, delete, discuss, or post the content immediately. You can easily reschedule all your unpublished posts from the calendar view. You can also discuss a post with your team members in the Collaborate tab by clicking the on Discuss icon from the pop-up window.
Don't have publishing permissions on Zoho Social?
Users without the publishing permission can click on a post to see a preview of the content and discuss it in the Collaborate tab, without being able to edit, or publish the post.Learn more about customizing roles and permissions on Zoho Social.
Admins on Zoho Social can manage roles and permissions of team members.
Restricted Access to Publishing on Social Channels
When you're a Brand Admin, or a Portal Admin on Zoho Social, you'll have default access to managing all the connected social channels on Zoho Social. You'll be able to view, schedule, and publish posts to all the channels.
If your Admin has not given you the access to manage certain social channels on Zoho Social, you will not be able to schedule, or publish posts to those channels. However, If you edit a post that is scheduled for multiple channels, some of which you do not have access to, the post will get split into two separate scheduled posts. That is, a new post will get created with the edits you made and will only be scheduled for the channels you have access to. The original post will be retained and scheduled only for the channels that you do not have access to. You cannot edit, or publish posts for the social icons marked (X).
Admins on Zoho Social can manage roles and permissions.
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