What are Queues on Zoho Social?

What are Queues on Zoho Social?

Queues are designated time-slots for your content pipelines. On Zoho Social, you can use  2 kinds of queues: 

SmartQ -  Auto-generated time slots:

These are intelligent time-slots generated by Zoho Social for each of your connected social channels. Based on your publishing history (upto 7 days minimum) on a specific channel, SmartQ displays a set of the next best time-slots for publishing content -- based on times when your audience engages with your content. 

These time-slots are dynamic data and changes every week based on your  engagement metrics. SmartQ slots are auto-generated for team members by  Zoho Social. SmartQ data hence, varies for each and every connected social channel based on its own set of metrics. Choosing a common 'SmartQ' for multiple channels at once, would give you an average best-time to post. 

CustomQ  - Custom time-slots:

These are pre-defined time schedules that can be set up by you. Much like a content time-table, CustomQ shows the next open slot for scheduling a post. CustomQ slots give you  more control over your Brand's publishing schedule, helping you maintain consistent publishing times and avoid overlaps.

 CustomQ slots are static slots set-up by Admins for team members to ensure a publishing timetable. These time-slots can be used to publish posts for any connected social channel and are commonly applicable to all, since its user-defined slots.


SmartQ

 CustomQ

Automated time-slots
Admin defined time-slots
Helps find optimized posting time & dates
Helps setup regularized publishing schedule
Multiple posts can be scheduled under one SmartQ slot
Only 1 post can be scheduled under one CustomQ slot
Team members with publishing permission can use SmartQ slot
Team members with publishing permission can use CustomQ slot
Auto-generated after a week of publishing via Zoho Social
Affixed by Brand or Portal Admins as per brand's publishing timetable
Multiple slots available at all times
Only the next available time-slot is displayed at all times 
Dynamic time-slots
Standard pre-determined slots


Both these publishing features can be found under 'Queues' tab in the publishing window. 
All team members with publishing permission can use a SmartQ time-slo

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