What are the differences between deleting and deactivating a user?

What are the differences between deleting and deactivating a user?

These are the differences between deleting a user and deactivating him/her:

Deleting a user

  • Deleting a user is a permanent action.
  • All the configurations made by the deleted user are lost.
  • The deleted user cannot access the Zoho CRM account from which he/she was deleted.
  • The deleted user can sign up for another organization's Zoho CRM account with the same email address.


Deactivating a user

  • Deactivating a user is not a permanent action. User can be activated again.
  • The configurations made by the deactivated user will still be intact.
  • The deactivated user cannot access the existing CRM account or join another organization's CRM account using the same email address while being inactive in this account.

Note: In either case, the user deleted or deactivated from one organization's Zoho CRM account can still access other Zoho services using the same email address.